1. Introduction

This Privacy Policy explains how Luxento Services Limited (“Luxento”, “we”, “us”, “our”) collects, uses, stores, and protects personal data when you use our website or make a booking.

 

Luxento Services Limited

Company Number: 16894067

Registered in England & Wales

Registered Office: 27 Old Gloucester St, Holborn, London WC1N 3AX

 

By using our website or making a booking, you agree to the terms described in this Privacy Policy.

2. Data Controller

Luxento Services Limited is the data controller responsible for determining how your personal data is processed.

Luxento Services Limited is a company registered in England & Wales under Company Number 16894067.

If you have any questions about how your personal data is used, please contact us at:

Email: info@luxentoviptransfer.com

3. Personal Data We Collect

A) Booking Information

 

We may collect the following data to process your reservation:

  • Full name
  • Phone number
  • Email address
  • Pickup location
  • Drop-off location
  • Pickup date and time
  • Number of passengers and passenger names
  • Special requests (e.g., baby seat, VIP greeting, luggage details)
  • Flight number (if provided by the customer)

 

B) Technical Information

  • IP address
  • Device and browser information
  • Essential cookies

 

C) Payment Information

 

We do not store or access any payment card details.

All payment information is processed securely by third-party providers (Stripe, PayPal, Apple Pay, Google Pay).

4. Purpose of Data Processing

We process your personal data for the following purposes:

  1. Creating and managing your booking
  2. Providing safe and accurate transportation services
  3. Transmitting necessary information to subcontractor drivers
  4. Adjusting pickup time based on flight information (if provided)
  5. Customer support
  6. Processing payments
  7. Fulfilling legal and accounting obligations

5. Sharing Data With Subcontractors

To deliver the transportation service, Luxento may share the following information with licensed subcontractor operators:

  • Name and phone number
  • Pickup and drop-off details
  • Pickup time
  • Passenger names (if applicable)
  • Special requirements
  • Flight number

 

No payment data or unnecessary information is shared.

6. Payment Processing

Payments are securely handled by authorized third-party processors such as Stripe, PayPal, Apple Pay, and Google Pay.

Luxento does not store, access, or process card details.

7. Data Retention

  • Operational booking data(name, phone number, pickup/drop-off, flight number, notes, passenger names):

Automatically deleted 30 days after the transfer is completed.

  • Log files:Max 30 days.
  • Accounting and invoice data:Retained for 6 years, as required by UK law.

8. Third-Party Data Sharing

Your data may be shared with:

  • Payment providers (Stripe, PayPal, Apple Pay, Google Pay)
  • Licensed subcontractor operators
  • Government authorities when legally required
  • Hosting and IT service providers (for technical operation only)

 

No other third parties receive your data.

9. International Data Transfers

Some data may be transferred to subcontractors located in Türkiye.

This transfer is lawful under UK GDPR Article 49(1)(b) as it is necessary for performing the transportation service contract.

10. Children’s Privacy

Luxento does not knowingly collect personal information from individuals under 16 years of age.

11. Your Rights

Under UK GDPR, you have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object

Requests can be submitted to: info@luxentoviptransfer.com

12. Data Security

We implement appropriate technical and organizational measures to protect your data.

All personal data is transmitted securely over encrypted HTTPS (TLS).

13. Communication via WhatsApp or Phone

For operational purposes (driver contact, pickup coordination), communication between the subcontractor driver and the customer may occur via WhatsApp or telephone.

Such communication is the responsibility of the subcontractor.

14. Changes to This Policy

Luxento may update this Privacy Policy at any time.

Updated versions will be published on this website and take effect immediately upon posting.

15. Governing Law

This Privacy Policy is governed by the laws of England and Wales.

Privacy Policy

Customise Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorised as “Necessary” are stored on your browser as they are essential for enabling the basic functionalities of the site.

We also use third-party cookies that help us analyse how you use this website, store your preferences, and provide the content and advertisements that are relevant to you. These cookies will only be stored in your browser with your prior consent.

You can choose to enable or disable some or all of these cookies but disabling some of them may affect your browsing experience.

Necessary

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

Functional

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Performance

Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Advertisement

Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.

Reject All
Save My Preferences
Accept All